1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us, including:
- Full name and contact details (address, phone number, email)
- Date of birth and nationality
- Educational background and English proficiency level
- Emergency contact information
- Payment and billing information
- Visa and immigration status (for international students)
- Medical information relevant to your studies (if disclosed)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Device information and operating system
- Referring website information
- Cookies and similar tracking technologies
1.3 Academic Information
During your studies with us, we collect:
- Attendance records and academic progress
- Assessment results and grades
- Feedback and evaluations
- Course completion certificates
- Photos and videos for educational or promotional purposes (with consent)
2. How We Use Your Information
2.1 Educational Services
We use your personal information to:
- Process your enrollment and maintain student records
- Deliver courses and educational services
- Assess your progress and provide feedback
- Issue certificates and academic transcripts
- Provide academic and career counseling
- Communicate important course and administrative information
2.2 Administrative Purposes
- Process payments and maintain financial records
- Comply with legal and regulatory requirements
- Maintain health and safety standards
- Handle complaints and provide customer service
- Improve our services and facilities
2.3 Marketing and Communications
With your consent, we may use your information to:
- Send newsletters and educational content
- Notify you of new courses and special offers
- Invite you to events and workshops
- Request feedback and testimonials
- Share success stories (with your explicit permission)
3. Information Sharing and Disclosure
3.1 Third-Party Service Providers
We may share your information with trusted third parties who assist us in operating our business:
- Payment processors for handling tuition fees
- IT service providers for data storage and management
- Marketing platforms for communications (with consent)
- Educational technology providers
- Professional advisors (lawyers, accountants, auditors)
3.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with government reporting requirements
- Respond to court orders or legal processes
- Report to immigration authorities (for international students)
- Protect our legal rights or safety
- Prevent fraud or other illegal activities
3.3 Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners, who would be bound by this privacy policy.
4. Data Security and Protection
4.1 Security Measures
We implement appropriate technical and organizational measures to protect your personal information:
- Encrypted data transmission and storage
- Secure servers and regular backups
- Access controls and staff training
- Regular security audits and updates
- Physical security for our premises and records
4.2 Data Retention
We retain your personal information for as long as necessary to:
- Provide our educational services
- Meet legal and regulatory requirements
- Handle any disputes or claims
- Maintain academic records for future reference
Generally, we retain student records for 7 years after course completion, unless longer retention is required by law.
5. Your Rights and Choices
5.1 Access and Correction
You have the right to:
- Request access to your personal information
- Correct inaccurate or outdated information
- Request a copy of your academic records
- Update your contact preferences
5.2 Marketing Communications
You can:
- Unsubscribe from marketing emails at any time
- Opt out of phone marketing by contacting us
- Update your communication preferences
- Choose which types of information you receive
5.3 Data Portability and Deletion
Where legally permitted, you may:
- Request deletion of your personal information
- Transfer your data to another institution
- Restrict processing of your information
- Object to certain uses of your data
Note: Some information cannot be deleted due to legal requirements or legitimate business needs (e.g., academic records, financial transactions).
6. Cookies and Website Data
6.1 Cookies We Use
Our website uses different types of cookies:
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your online activity for advertising (with consent)
6.2 Managing Cookies
You can control cookies through:
- Our cookie consent banner when you first visit
- Your browser settings
- Third-party opt-out tools
- Contacting us directly
Please note that disabling certain cookies may affect website functionality and your user experience.
7. International Data Transfers
As an Australian-based organization, your data is primarily stored and processed in Australia. If we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Other legally approved transfer mechanisms
8. Children's Privacy
Our services are primarily designed for adults. We do not knowingly collect personal information from children under 13 without parental consent. For students aged 13-18, we require parental consent before enrollment and may involve parents in communications regarding their child's progress.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect:
- Changes in our practices or services
- New legal requirements
- Technological developments
- Feedback from students and stakeholders
We will notify you of significant changes through email or by posting a notice on our website. The updated policy will be effective from the date posted.
10. Contact Information
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:
We aim to respond to all privacy inquiries within 30 days. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).
11. Complaints Process
If you believe we have mishandled your personal information, you can:
- Contact our Privacy Officer directly
- Submit a formal complaint in writing
- Request an investigation into our practices
- Escalate to external authorities if needed
We take all privacy complaints seriously and will investigate promptly and fairly.